Beginner
What is P2P Trading?
Peer-to-Peer (P2P) trading is a decentralised marketplace that allows users to buy and sell digital assets directly with one another using their preferred fiat currencies. You can learn more about the mechanics in our comprehensive introduction on what P2P trading is and how it works.Learn More
Do I need to complete Identity Verification (KYC) to trade?
Yes. To maintain a secure trading environment and comply with global regulatory standards, all users must complete KYC verification before they can buy or sell crypto. For step-by-step instructions, please review our guide on how to complete Identity Verification (KYC).Learn More
How does the P2P Escrow Service protect my funds?
The escrow service acts as a secure, neutral vault during a transaction. When a trade is initiated, the seller's crypto is temporarily locked by the MEXC platform. It is only released to the buyer's wallet once the seller explicitly confirms the receipt of the fiat payment. This mechanism prevents fraud and ensures fairness. Learn more about how we safeguard your assets in our MEXC P2P Escrow System explanation.Learn More
Are there any fees for P2P trading?
One of the biggest advantages of MEXC is that we charge zero transaction fees for P2P trading. You can buy and sell crypto without any hidden platform costs. However, please note that your chosen payment service provider (such as your bank) may charge separate transfer fees. You can verify this in our P2P fee structure overview.Learn More
How do I buy cryptocurrency on MEXC P2P?
Purchasing crypto is simple: select an ad that matches your rate, enter the amount, and transfer the fiat funds using the seller's preferred payment method. Crucially, only click "Paid" after your fund transfer is successful. For a detailed walkthrough, check out our step-by-step guide on how to buy crypto on MEXC P2P. For detailed instructions on buying specific tokens like BTC, USDT, ETH, and more, visit our how-to-buy guides.Learn More
How do I sell cryptocurrency on MEXC P2P?
To cash out, choose a buyer's ad or post your own. Once an order is created, wait for the buyer to transfer the fiat funds. Never click "Release" until you have independently verified the receipt of funds by logging into your bank or e-wallet app. Learn the full process in our guide to selling cryptocurrency on MEXC P2P.Learn More
How do I add a payment method?
Before initiating a trade, you need to add your payment methods. You can choose a supported payment method (such as bank transfers or e-wallets), and both parties must use the same payment method to match. Follow these instructions on how to add and manage your P2P payment methods.Learn More
What should I do if the buyer/seller is unresponsive or I have a dispute?
If you encounter issues such as not receiving funds or a counterparty being unresponsive after payment, do not panic. You can file an appeal, and our dedicated Customer Support team will intervene and resolve the issue based on provided evidence. Learn more about how to open a P2P appeal and handle disputes.Learn More
Is MEXC P2P safe?
Yes, trading on our platform is highly secure thanks to the MEXC P2P Escrow Service. When an order is placed, the seller's crypto is temporarily locked by the system. Funds are only released after the seller confirms receipt of the fiat payment. To further protect yourself, we highly recommend reading our P2P Fraud Prevention Guide to learn how to identify common scams.Learn More
Advanced
What are the "T+1" and "T+2" withdrawal limits?
To ensure a secure trading environment and mitigate potential transaction risks, MEXC applies temporary withdrawal holds (24 to 48 hours) on certain P2P purchases. While these limits are active, you can freely trade your crypto on Spot or Futures markets, but external transfers are restricted. For full details on how this protects your account, review our guide on what T+1 and T+2 withdrawal limits entail.Learn More
How do I avoid P2P scams?
Always verify the actual receipt of funds directly within your banking or e-wallet app. Conduct all communications within MEXC, external platforms void MEXC's protection, and absolutely refuse requests to transfer funds to third-party accounts. Additionally, remain vigilant against impersonators claiming to be MEXC Customer Support. Familiarise yourself with our comprehensive P2P fraud prevention strategies to stay secure.Learn More
How can I verify if a contact is officially from MEXC?
MEXC staff will never ask for your passwords, verification codes, or request offline transfers. If you receive suspicious messages from someone claiming to be MEXC Customer Support, immediately use the MEXC official verification tool to check their email, phone number, or social media handle and prevent impersonation scams.Learn More
Why was my P2P order cancelled automatically?
P2P orders are automatically cancelled by the system if the buyer fails to click the "Payment Completed" button within the designated time frame. Please be aware that frequently letting orders expire can negatively impact your overall completion rate. To understand all trading constraints, please review the MEXC Peer-to-Peer (P2P) Service Agreement.Learn More
How to rate my counterparty after trading?
Both makers and takers can leave feedback for each other after an order is completed. You can choose to leave feedback anonymously, ensuring that your identity will not be visible to the other users. To view or reply to reviews you have received, go to the P2P User Centre and click on the [Reviews] tab.Learn More
What happens if I accidentally transfer the wrong fiat amount?
If you mistakenly transfer more funds than the required order amount, do not cancel the transaction. Instead, mark the order as paid and immediately contact the seller via the built-in P2P chat to negotiate a refund for the excess. Conversely, if you underpaid, you must transfer the remaining balance before the countdown expires. If the counterparty is uncooperative regarding the payment discrepancy, you can request customer service intervention by following our P2P order appeal guidelines.Learn More
Advertiser
How do I post a P2P advertisement?
To enhance the trading experience, MEXC allows all eligible users to post their own trade ads without applying to become merchants. To start posting, you must complete Advanced KYC Verification, link your email and mobile number, and meet specific net trading volume requirements. Once eligible, you can set your own price, amount, limits, and preferred payment methods. Learn more about the MEXC P2P Ad Posting Requirements or follow our step-by-step tutorial on how to post a trade ad.Learn More
How do I become a verified P2P Merchant?
To become a verified merchant on the MEXC P2P platform, users must submit an application and meet specific criteria, such as maintaining a successful trading history, passing strict account verification, and adhering to platform rules. Joining the merchant programme elevates your profile and unlocks exclusive platform privileges. For detailed information on the exact requirements and application process, please refer to our official announcement: MEXC is Now Recruiting P2P Merchants!Learn More
What are the benefits of being a Merchant?
Verified MEXC P2P merchants enjoy a wide range of exclusive advantages designed to maximise profitability and trading flexibility. Key benefits include zero ad fees, the ability to post custom ads, a verified badge to enhance your credibility, access to the specialised Merchant Portal and dedicated one-on-one customer support. Additionally, merchants can participate in special promotions and trading competitions to earn extra rewards. Read the comprehensive breakdown of the benefits of becoming a MEXC P2P Merchant.Learn More
What is a Featured Ad on MEXC P2P?
A Featured ad is a prioritised advertisement prominently placed at the very top of the P2P marketplace. This premium placement offers exceptional visibility and increased credibility, helping you drive more traffic to your offer, fulfil orders faster, and increase your overall trading volume. Priority for these ads is given to merchants who consistently provide the best experience to users. Learn more about Featured Ads.Learn More
Do I need a security deposit to become a Merchant?
Yes. To ensure a safe trading environment and protect our users, MEXC requires a security deposit for verified merchants. This sum is temporarily frozen in your account while you maintain your merchant status to prevent fraud and reinforce accountability. For detailed information on deposit requirements and the exclusive benefits of different merchant tiers, check out MEXC P2P Merchant Programme.Learn More
How do I cancel my Merchant status?
If you no longer wish to act as a merchant, you can easily submit a cancellation request via the P2P User Centre on the website or the MEXC App. Provided all your active orders are completed and there are no pending disputes or policy violations, your security deposit will be automatically unfrozen within 24 hours of approval. For step-by-step instructions, please read our guide on how to cancel your merchant status on MEXC P2P.Learn More
What is the P2P Merchant Agreement?
All merchants and users must adhere to the platform's trading rules, which outline professional conduct, authorised payment methods, and fair trading practices. These guidelines are designed to mitigate risks and maintain a secure ecosystem. Violations may result in the forfeiture of your security deposit or the revocation of your merchant status. To fully understand your rights and obligations, please review the complete MEXC P2P Merchant Agreement.Learn More
